# REDCON1

> Public Help Center articles for REDCON1.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Scoop Size](https://help.redcon1.com/en-US/scoop-size-441982.md): Did you receive a different scoop size?. With all powder products, the bulk density of the raw materials can change by lot. So for each Lot number produced, the bulk density of each powder is measured and the scoop size is determined based on those c
- [How do I contact REDCON1?](https://help.redcon1.com/en-US/how-do-i-contact-redcon1-113272.md): At Redcon1, we believe our customers are part of our team—and every successful mission starts with solid support. Whether you're navigating our product line, tracking an order, or have a question about your subscription, our customer service team is
- [Do you offer a wholesale program?](https://help.redcon1.com/en-US/do-you-offer-a-wholesale-program-145586.md): Discover the opportunities of becoming a wholesale distributor with REDCON1! Follow the link provided to register and join as a wholesale partner. Our dedicated sales representatives will contact you to complete the account setup process!. Wholesale
- [Flavor Suggestions](https://help.redcon1.com/en-US/flavor-suggestions-417637.md): Your Input Matters: Flavor SuggestionsWe value your input and are always on the lookout for new and exciting flavor ideas. Visit our
- [Recipes](https://help.redcon1.com/en-US/recipes-418426.md): Looking for some delicious recipes?. Check out our website for a healthier way to have a dessert with MRE Lite Juniors Cheesecake 🍰. REDCON1 X Junior's
- [Marketing Email/Text](https://help.redcon1.com/en-US/marketing-emailtext-425745.md): Want to be the first to receive promotional deals?. To receive marketing emails and text:. Before checking out when placing an order, check off the box to receive marketing emails. ✅ Email me with news and offers. ✅ Send me special offers through tex
- [Mailing Address](https://help.redcon1.com/en-US/mailing-address-434786.md): REDCON1701 Park of Commerce BlvdBoca Raton, FL 33487
- [How do I find my order history?](https://help.redcon1.com/en-US/how-do-i-find-my-order-history-113251.md): You can easily view your past orders and subscriptions in the Order History inside Your Account.
- [How do I cancel or edit my order?](https://help.redcon1.com/en-US/how-do-i-cancel-or-edit-my-order-113252.md): Please get in touch with our Customer Support Team if you need to edit or make changes to your order after it has been submitted. We may be able to make the necessary changes without canceling the order. Within minutes of submitting your order, our w
- [Missing or Damaged Item?](https://help.redcon1.com/en-US/missing-or-damaged-item-327364.md): Thank you for bringing to our attention that something is missing or arrived damaged. While we take great care in packaging and shipping your items to ensure their safe arrival, we understand that accidents can occur. Certainly, we would be happy to
- [Returns/Exchange](https://help.redcon1.com/en-US/returnsexchange-417632.md): Returns/Exchange. To get the return process started, please email CS@REDCON1.com and provide us with a list of the item(s) along with their corresponding order numbers.
- [Product Quality](https://help.redcon1.com/en-US/product-quality-417760.md): Did You Receive Your Product Clumpy or Hardened?. During transport, humidity can cause our product to solidify or clump the powder. Kindly respond to the following questions about the product issue so we can arrange for a replacement tub to be sent t
- [Decision Manager](https://help.redcon1.com/en-US/decision-manager-418352.md): Order has been rejected by the Decision Manager?. We implemented an enhanced security upgrade for payment methods on our website. As part of this upgrade, it is now mandatory for the billing address to match the address associated with the card being
- [Free Shipping](https://help.redcon1.com/en-US/free-shipping-337917.md): To claim your free shipping, simply follow these steps to ensure a seamless shopping experience. Add $99 worth of products to your shopping cart. If you have a discount code that you'd like to apply, the subtotal must still equal or exceed the specif
- [How long will my order take to process?](https://help.redcon1.com/en-US/how-long-will-my-order-take-to-process-113248.md): Once you place your order, please allow 1- 3 business days for your order to process for shipment. As soon as your order ships, you will receive a tracking link that contains your order’s up-to-date location status. Your tracking link can also be fou
- [When will my order ship?](https://help.redcon1.com/en-US/when-will-my-order-ship-145269.md): Once shipped, please allow 3-7 business days for your order to be delivered. Large orders may be shipped via Fedex and will also arrive in 5-10 business days. You'll also be receiving a shipping confirmation email to track your order!
- [Do you ship to military addresses?](https://help.redcon1.com/en-US/do-you-ship-to-military-addresses-145275.md): Of course, we ship to military addresses! On the checkout page of our store, there are options to enter your military addresses. If you are a service member, we thank you for your service and encourage you to check out information about receiving a d
- [Do you ship to PO boxes?](https://help.redcon1.com/en-US/do-you-ship-to-po-boxes-145276.md): Yes, we do ship to PO Boxes! Always double-check your address before placing your order!
- [My package is lost- What should I do?](https://help.redcon1.com/en-US/my-package-is-lost--what-should-i-do-145271.md): Shipping carriers will sometimes mark an item as delivered but it may take a little extra time for them to get it to you, and it's usually when they're in your area!. If you’ve received a notice of delivery but you can’t seem to find your package, it
- [Shipping Issue](https://help.redcon1.com/en-US/shipping-issue-113247.md): Unfortunately, some orders may experience longer than normal shipping times. Please know our logistics team works hard to process your orders and communicates with our shipping providers to expedite deliveries. To check the status of your order, you
- [Why had my tracking information not updated?](https://help.redcon1.com/en-US/why-had-my-tracking-information-not-updated-113249.md): The REDCON1 Warehouse Team maintains a standard of up to 3-5 days of processing time for all orders. When the Redcon1 Warehouse Team has finished packing your order and preparing the box for shipment, you will receive your tracking information via em
- [I purchased several days ago, where is my tracking information?](https://help.redcon1.com/en-US/i-purchased-several-days-ago-where-is-my-tracking-information-113250.md): Orders are not processed on weekends or U.S. Holidays. Extra time may be required for larger orders, orders requiring additional customer information, or out-of-stock items. When your order has been processed by the REDCON1 Warehouse team and is in t
- [DOES REDCON1 OFFER REWARDS POINTS?](https://help.redcon1.com/en-US/does-redcon1-offer-rewards-points-114993.md): As a REDCON1 Rewards Member, you'll get closer to earning exclusive rewards every time you shop. Full details here: REDCON1 Rewards
- [HOW DO I REDEEM REWARDS POINTS?](https://help.redcon1.com/en-US/how-do-i-redeem-rewards-points-114991.md): You don't need to be logged in to earn points. But you will need to be logged in to redeem your points. Navigate to the Rewards Page to view your total Rewards Points available. You can Redeem your points for products on the Rewards Page or the Cart
- [WAYS TO EARN REWARDS POINTS](https://help.redcon1.com/en-US/ways-to-earn-rewards-points-114992.md): You earn rewards points every time that you make a purchase. Plus there are additional ways that you can earn points. Full details here: REDCON1 Rewards
- [Do you offer discounts for military personnel?](https://help.redcon1.com/en-US/do-you-offer-discounts-for-military-personnel-145256.md): Yes, we do! As a token of appreciation for those who serve our country, we offer a Hero Discount for all military personnel. Please click on the link below to learn more about getting your promo code for 20% off your order. Military Verification. Tha
- [Help - my discount code doesn’t work!](https://help.redcon1.com/en-US/help---my-discount-code-doesn%E2%80%99t-work-145258.md): Promo code not working? We’re here to help!
- [Gelatin Source / Halal](https://help.redcon1.com/en-US/gelatin-source--halal-418783.md): Gelatin Source / Halal. Our products are not certified as Halal.
- [Food Allergies](https://help.redcon1.com/en-US/food-allergies-429738.md): Attention customers with food allergies. Please be aware that our products may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. While we take steps to minimize ris
- [Clumping](https://help.redcon1.com/en-US/clumping-467014.md): Understanding Powder Clumping
- [The Truth About Static in Protein and Pre-Workout Supplements](https://help.redcon1.com/en-US/the-truth-about-static-in-protein-and-pre-workout-supplements-722881.md): If you’re an avid gym-goer or fitness enthusiast, you’ve probably encountered a common yet perplexing issue: static in your protein powder or pre-workout supplement. You open the container, and suddenly, powder is clinging to the sides, sticking to y
- [Whole Food Protein](https://help.redcon1.com/en-US/whole-food-protein-727579.md): The Power of Whole Food Protein in REDCON11’s MRE Line. When it comes to nutrition, especially for those leading an active lifestyle, the quality of your protein source is crucial. REDCON1’s MRE line has set itself apart by utilizing whole food prote
- [Good Bye, Big Noise. Hello, Total War Pump!](https://help.redcon1.com/en-US/good-bye-big-noise-hello-total-war-pump-460847.md): REDCON1, the renowned name synonymous with top-tier fitness supplements, has always been at the forefront of innovation and excellence in the industry. In line with our commitment to continuous improvement and delivering the best to our loyal custome
- [Fubar](https://help.redcon1.com/en-US/fubar-460921.md): A few years ago, we launched FUBAR, an energy shot that quickly became a favorite for those needing a quick, powerful boost to crush their workouts and push through demanding days. FUBAR earned its place in gym bags and desk drawers alike, delivering
- [Green Beret](https://help.redcon1.com/en-US/green-beret-460927.md): Once upon a time, we introduced Green Beret, a vegan protein that quickly gained popularity for its great taste and remarkably smooth texture. Breaking free from the notorious earthy and gritty reputation of many vegan proteins, Green Beret became a
- [What is the difference between MRE and MRE LITE protein powder?](https://help.redcon1.com/en-US/what-is-the-difference-between-mre-and-mre-lite-protein-powder-1298624.md): The difference between MRE and MRE LITE protein powders from REDCON1 comes down to calories, carbs, and fat content—basically, it’s about bulk vs. lean goals. 🔥 Here’s a quick breakdown:. Feature. MRE. MRE LITE. Calories. ~480–490 per serving. ~120–
- [Canada Amazon](https://help.redcon1.com/en-US/canada-amazon-399828.md): Currently, all Canadian orders can be seamlessly processed through our exclusive REDCON1 Amazon storefront. Elevate your shopping experience by accessing our curated selection for Canada on Amazon. REDCON1 Amazon
- [International Shipping](https://help.redcon1.com/en-US/international-shipping-327377.md): Currently, we are not able to ship our products outside of the United States of America. To obtain REDCON1 products, please consider visiting a local supplement store in your area. Thank you for your understanding.
- [International Retail Partners](https://help.redcon1.com/en-US/international-retail-partners-425481.md): International Retail Partners. Looking to be an international wholesaler? Email rafael@redcon1.com for more information.
- [WHAT IS THE TIER OPERATOR PROGRAM?](https://help.redcon1.com/en-US/what-is-the-tier-operator-program-114995.md): The Tier Operator program is a community dedicated to promoting REDCON1 supplements and apparel! Enjoy rewards, recognition, and incentives including free products, apparel, accessories, and commission for bringing in customers and completing exclusi
- [HOW DO I LOGIN TO THE TIER OPERATOR PORTAL PAGE?](https://help.redcon1.com/en-US/how-do-i-login-to-the-tier-operator-portal-page-114994.md): We've made a platform switch to ROSTER. If you haven't signed up for the new platform yet, please do so HERE. Thanks and looking forward to seeing you there!
- [HOW DO I JOIN THE TIER OPERATORS?](https://help.redcon1.com/en-US/how-do-i-join-the-tier-operators-114996.md): Hey!. I'm thrilled to hear that you're interested in becoming a REDCON1 ambassador. We have an exciting program called Tier Operators that is perfect for passionate individuals like yourself. It's a fantastic opportunity to represent our brand and ma
- [Readiness Trials](https://help.redcon1.com/en-US/readiness-trials-417782.md): Thank you so much for being a part of the Readiness Trials! 🙌 We’re beyond inspired by the thousands of incredible transformations, stories, and efforts we received during the challenge.The 2025 Readiness Trials has ended. Thank you again for showin