Feel free to reach out to the REDCON1 Customer Experience Team via chat!

Please feel free to reach out to the REDCON1 Customer Experience Team via email anytime!

Feel free to call our REDCON1 Customer Experience Team! 
Monday - Friday 9:00 AM - 9:00 PM 
Sunday - Saturday 9:00 AM - 6:00 PM

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Our standard processing time is 3-5 business days for all items in stock. All orders are processed to ship Monday through Friday. 
Shipping has an expected delivery time of 2-4 business days and is based on the origin, destination, and drop-off time.


Process & Shipping

If you are missing an item or the item that you receive is damaged, please contact us and we will send out a replacement. You must notify us within three days of delivery.

All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, please contact us and we will work with you. Each case is handled individually.

If a product is missing from your order, please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. 

Missing/Damaged

All returns/exchanges are accepted within 30 days of receiving the item.

Refunds will only be issued after all items in the original package have been returned to us, including free promotional items.

Please always contact us first because most issues can be resolved quickly.

Exchanges/Return

We assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.

Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.

If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.

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